Sunday, March 18, 2007

Test Your Business Systems

Test Your Business Systems

When do cars break down the most?
When it is extremely cold or extremely hot.

It is the extremes that test any machine.
It is the extremes that test any system.

The best way to test any equipment is to subject it to extreme conditions.

So how do you test your business systems?
How do you test your customer service?
How do you test yourself?

If you haven’t tested your systems you really don’t know if they are good. If you are afraid to test them – that speaks volumes about your confidence in your business systems.

Are you testing your business systems under extreme conditions?
If not – you don’t really know if they will work when you most need them.

It’s no excuse to say, “Service was bad because we had more customers then we expected.”

Test your business systems under extreme conditions. Then fix the things that break down.

George Torok
Host of Business in Motion

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